Before
Shift assignment ran on paper rosters, regional spreadsheets, and phone trees. Union hour rules lived in one person's head. Agencies called the office; the office called someone else.
After
A single scheduling OS: agencies authenticate, view open shifts, claim within union rules, and see hours accrue automatically. Ops leads approve exceptions from one dashboard.
Architecture
- SvelteKit admin for port coordinators
- Cloudflare Workers for assignment logic and union calculations
- Postgres for audit trail (who claimed what, when)
- Email notifications on claim and approval events
Results
Over twelve thousand shifts per month flow through the system. Fourteen months in production. Median uptime above 99.9%.
What we'd do differently
We'd push mobile-friendly agency views earlier — many coordinators work from tablets on the floor, not desktops in the office.