It's not "serverless consulting"
A retainer covers hosting we operate, monitoring we watch, and feature work that fits in the sprint. It is not open-ended ticket hours.
Included every month
- Uptime and error rate review
- Dependency and security patches on Workers
- Reasonable feature requests (scoped in Friday demo)
- Incident response when your customers notice before you do
Not included
- Rewriting a legacy codebase we didn't build — that needs discovery
- Marketing campaigns — different skill set, same crew if you want
Why one bill
Splitting infra and app vendors created the five-vendor problem our clients hired us to escape.